Mar 17, 2020

COVID-19: UPDATE 17/03/2020

The most common symptoms of coronavirus (COVID-19) and recent onset of:

  • New continuous cough
  • High temperature
  • Shortness of breath

For most people, coronavirus will be a mild illness.

Please contact us on 01685 788018 if:

  • You are waiting for COVID-19 test results
  • You have been identified as being a close contact with someone within coronavirus
  • You have symptoms of coronavirus
  • You have any underlying health conditions

NHS 111:

Use the NHS 111 online assessment below to find out what to do if you think you have symptoms


Please use the coronavirus helpline NHS 111 if:

  • You feel you cannot cope with your symptoms at home
  • Your conditions get worse
  • Your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Preventing the spread of infections:

The spread of COVID-19 is most likely to happen when there is close contact (within 2 meters) with an infected person.

Wash your hands often:

Clean your hands frequently each day by washing with soap and water for 20 seconds or using hand sanitiser. This will help protect you and the people you live with. This step is one of the most effective ways of reducing the risk of passing infection to others.

Cover you coughs and sneezes:

Cover your mouth and nose with disposable tissues when you cough or sneeze. If you do not have one to hand, sneeze into the crook of your elbow, not into your hand.

Dispose of tissues into a disposable rubbish bag and immediately wash your hand with soap and water or use hand sanitiser.


If you live alone and you have symptoms of the coronavirus, however mild, stay at home for 7 days from when your symptoms started.

If you live with others and you or one of them have symptoms, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house becomes ill.

This will help your community while you are infected. Do not go to your GP surgery, pharmacy or hospital. The NHS will not be testing people who are self-isolating with mild symptoms.

What should I do if a school has sent everyone home because a member of staff or pupil is being tested for coronavirus?

Please call us on 01685 788018 immediately.

The current guidance states you would need to self-isolate if you have been in close contact with someone who has coronavirus. If you have not been in close contact, you can continue as normal unless you have any symptoms.

Will I get paid if schools close due to COVID-19?

If you are on daily supply then unfortunately, you will not be entitled to receive any pay if the schools are closed as there will not be work available.

If you are in a long-term supply booking and the school closes, it is at the school’s discretion as to whether they continue to pay you for those days. Please discuss this with your Account Manager.

Statutory sick pay:

Statutory Sick Pay (SSP) will now be available for eligible individuals diagnosed with COVID-19 or those who are unable to work because they are self-isolating in line with the government advice. This is in addition to the change announced by the Prime Minister that SSP will be payable from day 1.  At present these changes set by the Prime Minister are not in place and will continue to be available to individuals from day 4

Those who are not eligible for SSP, for example the self-employed or people earning below the Lower Earnings Limit of £118 per week, can now more easily claim for Universal Credit or Contributory Employment and Support Allowance.

For the duration of the outbreak, the requirements of the Universal Credit Minimum Income Floor will be temporarily relaxed for those who have COVID-19 or are self-isolating according to government advice, ensuring self-employed claimants will receive support.

People will be able to claim Universal Credit and access advance payments upfront without the current requirement to attend a job centre if they are advised self-isolate.

Contributory Employment and Support Allowance will be payable, at a rate of £73.10 a week if you are over 25, for eligible people affected by COVID-10 or self-isolating in line with advice from Day 1 of sickness, rather than Day 8.

For all other information please see the links below: