Valley Education Services (VES)is committed to providing a high level of service to both our customers and temporary workers. If you do not receive satisfaction from us, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact Aimee Green by phone (01685 788018) in the first instance, so that we can try to resolve your complaint informally.
At this stage, if you are not satisfied please contact Sharon Green, Director of VES. You can write to her at: Valley Education Services, Rabart House, 1STFloor Offices, Pontsarn Road, Pant Industrial Estate, Merthyr Tydfil. CF48 2TN.
We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within 7 days of us receiving your complaint.
VES will then invite you to meet to discuss and hopefully resolve your complaint. We will do this within 5 days of the end of our investigation.
Within 2 days of the meeting, VES will write to you to confirm what took place and any solutions that we have agreed with you.
If you do not want a meeting or it is not possible, VES will send you a detailed reply to your complaint. This will include suggestions for resolving the matter. We will do this within 5 days of completing the investigation.
At this stage, if you are still not satisfied you can contact APSCo, a trade association that VES is a member of. Complaints should be directed to firstname.lastname@example.org
If we have to change any of the time scales above, we will let you know and explain why.
NOTE: In any event, we will comply with any statutory procedures that may relate to your complaint.
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